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Store Pickup Available in Islamabad 📍🛍️ 🎉 12.12 SALE IS LIVE! 🎉 50,000+ Happy Customers 💯🙌 7-Days Easy Return & Replacement Policy 🔄 Store Pickup Available in Islamabad 📍🛍️ 🎉 12.12 SALE IS LIVE! 🎉 50,000+ Happy Customers 💯🙌 7-Days Easy Return & Replacement Policy 🔄

FAQ

HOW LONG WOULD IT TAKE FOR ME TO RECEIVE MY ORDER?

We would make every effort to deliver your order within 2-3 working days.

Please note that petspark.pk is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

DO YOU OFFER FREE SHIPPING?

Free shipping is on orders of accessories above 1499/- but on food and litter delivery will be charged.

IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

WHICH LOCATIONS DO YOU DELIVER TO?

We are offering Delivery in almost all cities in Pakistan.

WHAT ARE YOUR DELIVERY TIMES?

Parcels are delivered between 09:00 AM- 08:00 PM from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

CAN I CHANGE MY DELIVERY ADDRESS?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions. Or you can email us at support@petspark.pk or whatsapp your issue @ 0323-5272323

WHICH DELIVERY COMPANY DO YOU USE?

We use M&P, Daewoo and other local courier services depending on your delivery address.

RETURN/REPLACEMENT FAQ

HOW DO I CANCEL AN ORDER?

You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your entire order amount will be refunded.

Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.

If you wish to cancel an order, please follow these steps:

Write a cancellation request at one of following.

Email: sales@petspark.pk

Whatsapp: After receiving request we will get back you you within 24 hours.

WHAT IS THE PICKUP PROCESS FOR REPLACEMENTS?

If you want to exchange the products you have to send them to our address, we will send the new product after receiving the old one from your side. Unfortunately, we do not provide the pickup services for product exchange.
Address of out registered location is:

PetsPark
0323-5272323
Lower Ground of National Bank Aitmaad, Main Road E-11/2 Markaz, Islamabad.

We recommend you use a good courier service to return the old product.

HOW LONG DOES IT TAKE FOR A REFUND TO BE REFLECTED IN MY ACCOUNT?

Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.

I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/Call advising you on the estimated delivery date. Based on customer location, delivery time varies. If you don't get the return within the promised date, contact us immediately.