Shipping Details
- Order of above 1499/- has free delivery. Food and litter is not included delivery charges on them will be charged according to the weight.
- Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
- Delivery time is between 2 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.
- We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.
Returns, Refunds & Replacement Details
- We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 07 Days of purchase for a refund or an exchange.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded which in most cases is Rs. 250.
- Refund is processed in the form of Bank Transfer, Jazz Cash, Easy Paisa or Store Credit.
- Refund requests will be processed within 2 working days after receiving the return products.
Before sending the return, Get the latest address through our WhatsApp helpline @ 03235272323
For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (0323 527 2323) or Email ( sales@petspark.pk).