Shipping & Returns

Shipping Details

  • Delivery Charges are Rs 190/- but can vary if the weight of the order is over 1.5Kg.
  • Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
  • Delivery time is between 2 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.
  • We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.

Returns, Refunds & Replacement Details

  • We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 07 Days of purchase for a refund or an exchange.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Delivery Charges will not be refunded which in most cases is Rs. 250.
  • Refund is processed in the form of Bank Transfer, Jazz Cash, Easy Paisa or Store Credit.
  • Refund requests will be processed within 2 working days after receiving the return products.
  • Replacement deliveries are charged at around Rs. 250. The charge is purely to cover the courier charges for the 2 way delivery.
  • The customer will have to pack it in the packaging it came in or as near to it possible. Rider will collect the old parcel and will give you the new parcel.

Before sending the return, Get the latest address through our WhatsApp helpline @ 03235272323
For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (0323 527 2323) or Email (petsparkpak@gmail.com).