Returns
Our policy lasts 07 days. If 07 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, litter, shampoos, perfumes, food cannot be returned.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at petsparkpak@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at petsparkpak@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.1000 - you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Amount Return

Generally, returns across all payment options take between 2 to 4 working days (excluding holidays) to reflect in your account and sometimes the process takes 5 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.