PetsPark.pk Shipping Policy

This policy applies to orders placed through PetsPark.pk or an official PetsPark.pk online ordering channel.

Order Processing

Customers must provide a complete delivery address and an active telephone number. PetsPark.pk may confirm an order by telephone, SMS, or WhatsApp before processing it. An order may be delayed or cancelled if the customer cannot be contacted or does not confirm it.

Orders received on Sundays or officially recognized public holidays in Pakistan are normally processed on the next working day.

Delivery Charges and Free Delivery

Orders qualify for one-time free standard delivery when the value of eligible products is more than Rs. 1,999 after all discounts, vouchers, and promotions.

Pet food and cat litter:

• Do not count towards the Rs. 1,999 free-delivery threshold.

• Remain subject to weight- and location-based delivery charges.

• May attract delivery charges even when included with accessories that qualify for free delivery.

Applicable delivery charges will be displayed at checkout or communicated before dispatch.

Free delivery applies only to the first shipment of the original order. It does not apply to customer-requested exchanges, another delivery attempt caused by the customer, or re-dispatch after a failed delivery.

Delivery Time

Standard delivery generally takes 3–5 working days after order confirmation and dispatch. Sundays and public holidays are not counted as working days, and deliveries are not normally made on Sundays.

Delivery may take up to 7 working days, or longer in exceptional circumstances, during sales, holidays, severe weather, courier disruptions, or periods of high demand. Delivery times are estimates and may vary by courier and location.

Failed Delivery and Additional Charges

Additional delivery charges may apply if:

• The address or telephone number is incorrect or incomplete.

• The customer is unavailable or refuses to receive the parcel.

• Another delivery attempt is required.

• A returned parcel must be dispatched again.

• The destination is classified as remote or outside the courier’s normal service area.

If an order is refused after dispatch, actual outward-delivery and return-to-origin charges may be deducted from any advance payment.

Damaged or Incorrect Orders

Customers should inspect their order immediately after delivery. Visible transit damage must be reported within 48 hours to the PetsPark.pk WhatsApp Helpline at 0323-5272323.

Keep the product, original packaging, outer courier packaging, and shipping label. Photographs, video, the order number, and other evidence may be required.

If PetsPark.pk verifies that it supplied a wrong, damaged, defective, leaking, expired, or faulty product, PetsPark.pk will cover reasonable return delivery and standard replacement delivery charges.

Returns, exchanges, and refunds are governed by the PetsPark.pk Return and Refund Policies.